Frequently Asked Questions

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If you dont find answers here, please email us your question.

What do I need to bring with me?
You should find everything you need for your trip in our well equipped vacation homes. Towels, pool towels, hairdryers,.. We supply a starter kit of mini bathroom soap, shampoo, shower gel, an extra toilet roll for each bathroom, kitchen paper, coffee filters, a couple of garbage bags, washing up liquid and dishwasher soap

Where do I check in?
No check in is necessary as we complete all the formalities on-line. If it’s your first visit to Vista Cay we would be delighted to meet you at the clubhouse and show you to your condo or townhome. Alternatively, you will receive full directions and arrival instructions including a plan of the resort plus gate and door codes.

What time is check in /check out?
Check in is after 4pm and check out is 10am.

Can I check in early/ check out later?
As our homes take several hours to clean and prepare, early check in is only possible on days when there is no previous guest checking out. Late check out is usually possible only if there is no arrival that day.
Where a late check out is possible there may be a charge.

We arrive late, could you arrange for some basic groceries?
Absolutely, we can arrange a simple welcome pack or a full shop. See Services for details.
If you prefer to shop yourself, Publix supermarket is open until 10pm in the plaza just next door to the resort.

Who owns the home we booked?
All the homes in Vista Cay are privately owned, by individuals from all over the world and each home has it's own individual character.
When the owners aren't using their properties, we manage and rent them out on their behalf. If you are considering investing in a home on Vista Cay you can see more here or contact us for a chat.

Can we have maid service during our stay?
Certainly. We can arrange a mid stay clean or a daily tidy. Please contact us for pricing and to discuss your requirements.

What are the taxes charged on our booking?
12.5% in total. 6% Florida State tax and 6.5% Florida Tourist tax

How do I pay for my booking?
You will be charged a 25% deposit and the balance is due 6 weeks prior to arrival. (we will remind you by email).
Bookings made within 6 weeks of arrival will be charged the full amount. You can pay by e-check, credit or debit card. Bookings from Europe may pay by bank transfer to our UK account and UK clients by BACS or cheque.

What if I need to cancel?
We appreciate that life can get in the way sometimes, and we strongly recommend travel insurance. We offer excellent, reasonably priced travel cover (only for our US based clients). See our cancellation policy.

Are pets allowed?
For the comfort of our guests and in deference to allergies we do not allow pets an any of our properties. (We would be pleased to recommend a company who do accept pets)

Is it safe to leave valuables in the home?
Vista Cay is generally a very safe place. Your home may be furnished with a safe for your valuables and in some cases an alarm sustem. Please check that your doors and windows are closed and locked when you leave the property and use all the normal precautions you would at home. The resort has security gates and it is patrolled by a security company throughout the evening and night.

Is it safe for our children to play near the lake?
Off the path, NO! We would ask that your children are always supervised by an adult on the grounds of the resort. There is an abundance of wildlife for the children to watch, but never approach! around the lake, squirrels, rabbits, tiny geckos, herons, ducks and a multitude of other interesting birds. 
Please not. Florida is semi tropical and does have dangerous wildlife; poisonous snakes, aligators, scorpions and fire ants,... Stay on the path at all times and be aware. They are more scared of you so, if you encounted somehting scary, stand back and let it move away. Do not approach it!



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